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2019 Annual Session Conference


Mastering Effective Communication with Enhanced Verbal Skills


May 5, 2019 8:00am ‐ May 5, 2019 9:05am

Description

Clear, concise communication is pertinent in today's orthodontic practice. Carol & Dana will provide you with some solid communication guidelines to help you in becoming a master of effective verbal skills.

Learning Objectives:

  • Choose your words wisely in communicating positive, proactive, and promotional verbal skills.
  • Speak words of VALUE to potential and existng patients and parents.
  • Listen and respond to challenging situations while maintaining professional rapport with challenging patients and parents.

Speaker(s):

Disclosures

  • Carol Eaton, RDA :

    Financial Interest (Consultant: Eaton Consulting)

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