Description
This lecture will teach participants how to recognize different types of complainers among our patients or parents, and how to effectively manage them using a proven 5-step process. Upon completion of this course, attendees should embody the basic skill set to take office complaints and turn them into opportunities.
Learning Objectives:
- Recognize and differentiate the types of complainers.
- Demonstrate how to bring unspoken complaints to the surface.
- Manage complaints using a proven 5-step process and turn those complaints into opportunities for maintaining or even improving patient relationships.
Speaker(s):
