0      0

2017 Annual Session Conference

AS17LS55 - How to Overcome Your Fear of Online Reviews and Smile While Doing It


Apr 24, 2017 10:30am ‐ Apr 24, 2017 11:30am


Description

Reviews matter. Great ones can double or even triple your sales. Poor ones can - well - put you out of business. But not every day is perfect. And despite the best intentions, things don't always go as planned. So how should we manage the inevitable bad review when things go wrong? And how can we nurture the good ones when things go well?

Learning Objectives:

  • Identify which review sites deserve more attention.
  • Develop standard operating procedures for managing reviews internally.
  • Leverage online reviews to find new customers and keep them.

Speaker(s):

You must be logged in and own this session in order to post comments.